SHIPPING & RETURNS
SHIPPING
FREE Australia Delivery (tracked) when purchasing 2 or more items.
All of our products are stored and shipped from Australia.
We shipped within Australia &
New Zealand
only.
Due to Covid-19, delivery times are taking 3-14 business days in Australia orders.
Delivery time may change during PUBLIC HOLIDAYS.
Delivery time may change during PUBLIC HOLIDAYS.
RETURNS & REPLACEMENT
Change of mind:
We offer free returns FOR 15 days (ADAPTATION period).
Manufacture defect:
You have 180 days to RETURN YOUR ITEM BASED ON manufacture defect. No refunds for product misuse.
Promotional items:
Will be exchanged for a gift card (lower price) and final sale items cannot be returned.
Please contact us on info@chillibeans.net.au to obtain instructions on how to process an exchange or a return.
Important notice: during this exceptional time the world is experiencing, our deliveries are taking longer than usual and therefore, we will update all our customers accordingly. Thanks so much for your patience and understanding.