Chilli Beans Australia online store offers a 100% risk free purchase. You can try on your pair at home with no hassle and if you’re not happy we will refund you the value, no questions asked.
1. ORDER
100% Secure Payment with Shopify payments, and orders shipped from our Perth store located at Westfield Carousel.
2. TRY
Try on at home with no hassle. Free returns, free exchanges.
3. DECIDE
If you want to return your product, we'll provide you a free return label. *For international orders, customers are responsible for shipping the product back to Chilli Beans Australia store in Perth, Westfield Carousel
SHIPPING
Delivery time may change during PUBLIC HOLIDAYS.
RETURNS & REPLACEMENT
Change of mind:
We offer free returns FOR 15 days (ADAPTATION period).
Manufacture defect:
You have 180 days to RETURN YOUR ITEM BASED ON manufacture defect. No refunds for product misuse.
Please contact us on info@chillibeans.net.au to obtain instructions on how to process an exchange or a return.
Important notice: during this exceptional time the world is experiencing, our deliveries are taking longer than usual and therefore, we will update all our customers accordingly. Thanks so much for your patience and understanding.
WARRANTY
Chilli Beans warranties are automatically in effect upon purchase of any sunglasses and eyeglasses products. We grant a 6 months warranty period on our products. This warranty guarantees that the products meet the standards required for usability and durability.
Chilli Beans warranties do not apply in the following cases:
- Normal wear or aging of the used materials;
- Theft or loss of the product;
- Intentional damage;
- Damages as a result of improper usage or neglected care.
The warranty no longer applies in case a third party performed any repair works in our products.
Any shipment expenses for a return after a warranty request or repair request is made (for defects occurring after the customer has used the product), will be handled by the customer.
You can always contact us by email to info@chillibeans.net.au and we will assist you in all your inquiries and further doubts.
Our Customer Care Team is happy to assist you regarding any concerns you may have. To do so, please you can fill out below contact us form or send us direct email on info@chillibeans.net.au, and we will happily help you as soon as possible.
Mobile Terms of Service
Chilli Beans Australia
Last updated: June 23, 2023
The Chilli Beans Australia mobile message service (the "Service") is operated by Chilli Beans Australia (“Chilli Beans Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Chilli Beans Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Chilli Beans Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Chilli Beans Australia. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to ChilliBeans or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Chilli Beans Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to ChilliBeans or email info@chillibeans.net.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.