Chilli Beans Australia online store offers a 100% risk free purchase. You can try on your pair at home with no hassle and if you’re not happy we will refund you the value, no questions asked.  

1. ORDER

100% Secure Payment with Shopify payments, and orders shipped from our Perth  store located at Westfield Carousel.

2. TRY

Try on at home with no hassle. Free returns, free exchanges.

3. DECIDE

If you want to return your product, we'll provide you a free return label. *For international orders, customers are responsible for shipping the product back to Chilli Beans Australia store in Perth, Westfield Carousel

SHIPPING

RETURNS & REPLACEMENT

Change of mind:
We offer free returns FOR 15 days (ADAPTATION period).

Manufacture defect:
You have 180 days to RETURN YOUR ITEM BASED ON manufacture defect. No refunds for product misuse.

Please contact us on info@chillibeans.net.au to obtain instructions on how to process an exchange or a return.

Important notice: during this exceptional time the world is experiencing, our deliveries are taking longer than usual and therefore, we will update all our customers accordingly. Thanks so much for your patience and understanding.

WARRANTY

Chilli Beans warranties are automatically in effect upon purchase of any sunglasses and eyeglasses products. We grant a 6 months warranty period on our products. This warranty guarantees that the products meet the standards required for usability and durability.

Chilli Beans warranties do not apply in the following cases:

• Normal wear or aging of the used materials;
• Theft or loss of the product;
• Intentional damage;
• Damages as a result of improper usage or neglected care.

The warranty no longer applies in case a third party performed any repair works in our products.

Any shipment expenses for a return after a warranty request or repair request is made (for defects occurring after the customer has used the product), will be handled by the customer.

You can always contact us by email to info@chillibeans.net.au and we will assist you in all your inquiries and further doubts.